Who telephones us from the north
Grand Baie brings a particular kind of call. Most of the people who telephone us from here do not have a doctor on the island, and are not certain who they are supposed to ask.
Guests in hotels
Ask reception to telephone us, or call the hotline yourself. Your doctor comes to the room, which spares you a taxi and a waiting room in a country you do not know.
Villas and rented houses
There is no front desk to ask, which is usually why people find us at eleven at night. One call is enough: the address, and what is wrong.
Residents who settled here
A good many people in the north live without a regular Mauritian GP, or find that their own doctor closed hours before the trouble started.
Families with children
A child’s fever in an unfamiliar house is the call we take most often here. There is a short guide to fever at night if you would rather read first.
What happens when you call
OCS doctors cover 37 localities across five regions, setting out from Grand Baie, Flacq, Quatre Bornes and Mahébourg. The northern point is here, which is the plainest thing this page has to say.
One number, any hour
You speak to a care coordinator rather than a switchboard. Our hotline and four dispatch points operate 24/7, including nights, weekends and public holidays.
A realistic time, not a promise
We aim to be with you within the hour, and usually sooner. The coordinator gives you an estimate for your address, at that hour, in that traffic, before the visit is confirmed. A figure printed on a web page cannot do that honestly.
Treatment during the visit
Your doctor can assess your condition, prescribe, and begin first-line treatment in the same visit. Where blood tests or diagnostic sampling are needed, these can also be arranged at home.
If you are here on holiday
Being unwell away from home is an administrative worry as much as a medical one: who to call, what it will cost, whether the insurer will accept it afterwards. Those parts are straightforward.
- No local medical file, registration or referral is needed. The consultation starts from what you tell the doctor.
- The fee is the same in Grand Baie as anywhere else on the island, and travel to your address is included.
- You pay after the visit, once the doctor has seen you, by cash, card or MCB Juice.
- You are given a receipt showing the diagnosis, the treatment and the cost, which is what a travel insurer asks to see.
- A prescription can be filled at any pharmacy nearby.
- Our doctors work in English and in French.